Returns & Exchanges
At BetterMe Store, we want you to be fully satisfied with your performance gear, which is why we offer a 30-day return policy on all unworn items in their original packaging. Whether it’s a fit issue or a change of heart, our goal is to get you back to your fitness journey as quickly as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the gear is clean and free of any workout wear.
Print and Attach Label
Download your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned equipment or apparel, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing